About Me
Hello! I’m Troy Gansler. I'm a dynamic and results-driven IT professional with over 8 years of experience in corporate IT system administration, infrastructure optimization, and technical support. Proven expertise in managing large-scale projects, including a Windows 10 migration for 250 devices, resulting in a 30% increase in system security and performance. Adept at implementing innovative solutions, such as virtual desktop infrastructure, enhancing productivity by 35% overall, and automating patch processes to boost resource efficiency by 20%.
Skilled in managing Active Directory rebuilds, Exchange migrations, and server upgrades, ensuring 99% uptime and a 75% improvement in system recovery times. Proficient in leveraging tools like Splunk, NinjaOne, and LogMeIn Rescue to reduce troubleshooting efforts by 30%. Experienced in improving issue resolution by 20% through collaboration with cross-functional teams and creating effective knowledge base resources.
Currently I’m preparing for the AWS Certified Solutions Architect - Associate exam to expand cloud architecture expertise and drive future innovations in IT systems and infrastructure. The endless possibilities for technology integration not only in personal devices but future businesses excites me!
Professional Skills
Work Experience
● Managing system upgrades, networking, backups, and installations for devices running Windows 10, Docker Hyper-V virtual machines and PostgreSQL databases, increasing system recovery times by 75%
● Ensuring that system security and compliance requirements are met for Windows 10 and Server 2019 machines
● Monitoring system performance and troubleshoot issues utilizing Splunk logging and LogMeIn Rescue
● Collaborating with cross-functional teams to ensure that Bruker Corporation’s products are properly supported and maintained
● Providing technical support to customers, including implementation, troubleshooting, training and issue resolution
● Spearheaded Active Directory rebuild and Exchange migration project
● Researched and implemented new virtual desktop infrastructure solution for office expansion, increasing productivity by 35%
● Managed user security permissions, server storage and resources supporting 200 users, ensuring a 99% uptime
● Utilizing ticketing system to deliver quick customer service
● Training users on software and providing technology consulting
● Automate storage retention with scripting and deploying software and upgrades
● Maintaining and optimizing workstation hardware and provisioning new equipment
Education
Faculty selected program where selected students help organize and implement various IT conventions and networking opportunities throughout each year
● Assisted MIS students through tutoring sessions and weekly campaigns maintaining a collaborative effort to help create networking opportunities between students and local professionals